Privacy Policy

Effective Date: August 2025

eQuesse™ — Live The Life Leather Handbags (“we”, “our”, “us”) is committed to protecting the privacy and security of our customers and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA), 2013 of South Africa.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you browse, shop, or interact with our website, we may collect the following personal information:

  • Identity details: name, surname, date of birth.
  • Contact details: email address, phone number, billing and delivery address.
  • Payment details: limited payment information (we do not store your card details; these are processed securely via our payment gateway).
  • Account information: login credentials if you create an account.
  • Order details: products purchased, purchase history.
  • Website usage data: IP address, device type, browser type, cookies, and browsing behaviour.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Communicate with you about your order, account, or customer service enquiries.
  • Send you marketing communications (only with your consent).
  • Improve our website, products, and services.
  • Detect and prevent fraud, misuse, or security breaches.
  • Comply with legal obligations.

3. Sharing of Information

We will never sell your personal information. However, we may share it with:

  • Service providers: courier companies, payment processors, and IT support to fulfil your order.
  • Regulatory or legal authorities: if required by law or to protect our legal rights.
  • Third-party analytics tools: (e.g., Google Analytics) to improve website performance.

All third parties are required to protect your information and use it only for the purposes agreed.

4. Data Security

We implement reasonable technical and organisational safeguards to protect your personal information, including SSL encryption, secure servers, and restricted access.

Despite these measures, no system is 100% secure. You use our website at your own risk.

5. Your Rights Under POPIA

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correct: Update or correct your personal details.
  • Delete: Request the deletion of your personal information (subject to legal and contractual requirements).
  • Withdraw consent: Opt-out of marketing communications at any time.
  • Object: To certain processing activities.

To exercise these rights, email us at: hello@equesse.co.za

6. Cookies and Tracking

Our website uses cookies to improve your browsing experience and personalise content. Cookies help us understand traffic patterns and remember your preferences. You may disable cookies in your browser settings, but some features of the site may not function properly.

7. Data Retention

We keep your personal information only as long as necessary for:

  • Fulfilling your orders.
  • Legal or regulatory requirements.
  • Accounting and reporting obligations.

8. Children’s Privacy

Our website is not directed to children under 18. We do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Continued use of our website after updates means you accept the new terms.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@equesse.co.za
Website: equesse.co.za